- Monday – Friday: 8am – 4:30pm
- (604) 567-8539
- info@newellheating.com
- 1005A Industrial Way, Squamish
Last Updated: July 26, 2026
Newell Heating and Sheet Metal Ltd. operating as Newell Heating and Sheet Metal Ltd. respects your privacy and is committed to protecting personal information in our custody or under our control.
This Privacy Policy explains how we collect, use, disclose, store, protect, retain, and otherwise handle personal information in connection with our website, customer inquiries, estimates, products, services, transactions, communications, and related business operations.
This Privacy Policy applies to personal information collected from customers, prospective customers, website users, business contacts, applicants, and other individuals who interact with us, unless another privacy policy or notice applies.
By using our website, contacting us, requesting an estimate, purchasing products or services, or otherwise providing personal information to us, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, subject to applicable law.
In this Privacy Policy, “personal information” means information about an identifiable individual. Personal information may include, for example:
Name;
Residential address;
Personal telephone number;
Personal email address;
Billing and payment information;
Service address;
Appointment or service details;
Communications with us;
Website usage information;
Device information;
IP address;
Information submitted through forms, emails, telephone calls, or other communications.
Personal information does not generally include business contact information, such as an individual’s name, position, business address, business telephone number, or business email address, when that information is used to contact the individual in their business capacity.
We are responsible for personal information in our custody or under our control. We have designated a privacy contact to respond to questions, requests, and complaints about our privacy practices.
Newell Heating & Sheet Metal Ltd.
Privacy Contact: Joanna Newell
1005A Industrial Way
Squamish, B.C. V8B 0H1
Telephone: 604-567-8539
Email: info@newellheating.com
We collect personal information only as reasonably necessary for the purposes identified in this Privacy Policy or otherwise identified at the time of collection. We may collect personal information in the following ways:
A. Information You Provide Directly
We may collect personal information directly from you when you:
Contact us by telephone, email, website, social media, or other means;
Request information about our products or services;
Request an estimate, quote, or proposal;
Purchase or receive products or services;
Schedule an appointment or service call;
Submit information through our website or online tools;
Communicate with our staff, contractors, or representatives;
Make a payment;
Provide feedback or submit a review;
Apply for employment with us.
B. Information Collected Automatically
When you use our website, we may automatically collect certain technical and usage information, including:
IP address;
Browser type and version;
Device type;
Operating system;
Referring website;
Pages viewed;
Dates and times of website visits;
General location information;
Cookie identifiers;
Website interaction and usage data.
C. Information from Third Parties
Where permitted by law, we may collect personal information from third parties, including:
Service providers;
Payment processors;
Business partners;
Referral sources;
Publicly available sources;
Analytics or advertising providers;
Other individuals or organizations where you have consented or where collection is otherwise permitted by law.
We collect, use, and disclose personal information for the following purposes:
To respond to inquiries, requests, and communications;
To prepare estimates, quotes, proposals, or service recommendations;
To provide products or services requested by customers;
To schedule appointments, deliveries, service calls, or consultations;
To process payments, refunds, invoices, and account records;
To administer customer accounts and maintain business records;
To communicate with customers about products, services, warranties, support, appointments, or transactions;
To confirm customer, billing, or service information;
To provide customer service and respond to complaints or service issues;
To improve our website, products, services, operations, and customer experience;
To conduct quality assurance, training, internal reporting, and business analysis;
To perform website analytics and understand how individuals use our website;
To detect, investigate, prevent, or address fraud, security incidents, technical issues, misuse, or unlawful activity;
To protect our rights, property, safety, customers, employees, contractors, and others;
To comply with legal, regulatory, tax, accounting, insurance, reporting, and recordkeeping obligations;
For any other purpose to which you consent or that is permitted or required by law.
We collect, use, and disclose personal information with consent, except where collection, use, or disclosure without consent is permitted or required by law.
Consent may be express or implied, depending on the nature and sensitivity of the personal information and the circumstances. For example, if you provide your contact information to request an estimate, we may use that information to respond to your request.
You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may be unable to provide certain products, services, information, or support to you.
Our website may use cookies and similar technologies to collect information about website usage, improve website functionality, understand visitor behaviour, and support analytics or advertising activities.
A cookie is a small data file placed on your device when you visit a website. Cookies may allow a website to recognize a browser or device and remember certain information.
We may use the following types of cookies:
Essential cookies, which are required for the website to function properly;
Analytics cookies, which help us understand how visitors use our website;
Preference cookies, which remember user settings or preferences;
Advertising or targeting cookies, which may be used to measure advertising performance or deliver relevant content.
We may use third-party service providers for analytics, advertising, hosting, or website functionality. These providers may use cookies or similar technologies to collect information about your use of our website.
You may disable or block cookies through your browser settings. If you disable cookies, some website features may not function properly.
By continuing to use our website, you consent to our use of cookies and similar technologies as described in this Privacy Policy, subject to any additional consent mechanism presented on our website.
We may use analytics and advertising tools to understand website traffic, improve our website, evaluate marketing campaigns, and provide relevant content.
These tools may collect information such as IP address, device information, browser information, pages viewed, referral sources, and interactions with our website or advertisements.
We do not sell personal information. We do not disclose personal information to third parties for their own independent marketing purposes without consent. We may use limited website usage information to measure and improve advertising performance or present relevant content, where permitted by law.
We do not use or disclose personal information for purposes other than those identified in this Privacy Policy, identified at the time of collection, consented to by you, or permitted or required by law.
We may disclose personal information to:
Service providers who provide services to us;
Payment processors;
Website hosting providers;
IT support providers;
Data storage providers;
Analytics providers;
Advertising and marketing service providers;
Customer service providers;
Accountants, bookkeepers, auditors, insurers, and professional advisers;
Contractors, subcontractors, or business partners involved in providing products or services;
Government, regulatory, law enforcement, or legal authorities where permitted or required by law;
Other parties with your consent.
We require service providers to use personal information only for the purposes of providing services to us and to protect personal information using safeguards appropriate to the sensitivity of the information.
Some of our service providers may process or store personal information outside British Columbia or Canada.
As a result, personal information may be subject to the laws of the jurisdiction where it is processed or stored, including lawful access by courts, law enforcement, regulators, or government authorities in that jurisdiction.
You may contact our Privacy Contact for more information about our use of service providers outside Canada.
We may collect, use, or disclose personal information without consent where permitted or required by law, including where necessary to:
Comply with a subpoena, warrant, court order, legal process, regulatory requirement, or law enforcement request;
Comply with tax, accounting, reporting, or regulatory obligations;
Collect a debt or enforce an agreement;
Investigate, prevent, or address fraud, security incidents, misuse, or unlawful activity;
Protect our rights, property, safety, customers, employees, contractors, or others;
Respond to an emergency that threatens the life, health, or security of an individual;
Complete a business transaction, such as a merger, acquisition, financing, sale, or transfer of all or part of our business, where permitted by law.
Our website may contain links to third-party websites, platforms, or services. This Privacy Policy does not apply to those third-party websites, platforms, or services.
If you provide personal information to a third party, that information is governed by the third party’s privacy policy and practices. We are not responsible for the privacy, security, or content practices of third-party websites, platforms, or services.
Links are provided for convenience only. We encourage you to review the privacy policies of third parties before providing personal information to them.
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information in our custody or under our control.
These safeguards may include:
Restricted access to personal information;
Password protection;
Secure storage systems;
Physical security measures;
Service provider confidentiality and security requirements;
Employee or contractor confidentiality obligations;
Secure disposal or deletion practices;
Reasonable measures to protect against unauthorized access, collection, use, disclosure, copying, modification, loss, or disposal.
No method of transmission or storage is completely secure. If you have reason to believe that your personal information may no longer be secure, please contact us immediately.
We make reasonable efforts to ensure that personal information used by us is accurate and complete for the purposes for which it is used.
You may contact us to update or correct your personal information. We may request additional information to verify your identity before making changes.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or for legal, accounting, reporting, insurance, dispute resolution, or business purposes.
Where personal information is used to make a decision that directly affects an individual, we will retain that information for at least one year after the decision, unless otherwise permitted or required by law.
When personal information is no longer required, we will securely destroy, delete, or anonymize it in accordance with applicable law and our record retention practices.
You may request access to personal information that we hold about you, subject to limited exceptions under applicable law.
Requests for access must be made in writing to our Privacy Contact. We may require information to verify your identity before responding to an access request.
We may refuse or limit access where permitted or required by law, including where disclosure would reveal personal information about another individual, confidential commercial information, privileged information, or information that cannot be disclosed for legal, security, or other permitted reasons.
You may request correction of personal information that you believe is inaccurate or incomplete.
If we determine that the personal information is inaccurate or incomplete, we will correct it as required by law. If we do not make the requested correction, we will note the correction request where required or appropriate.
Correction requests must be submitted to our Privacy Contact.
If you apply for employment with us, we may collect, use, and disclose personal information to:
Assess your application;
Verify your qualifications and references;
Communicate with you;
Make hiring decisions;
Administer recruitment records;
Comply with legal obligations.
If you become an employee or contractor, your personal information may be governed by additional internal policies, agreements, or notices.
Our website and services are not directed to children. We do not knowingly collect personal information from children without appropriate consent where required by law.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete or otherwise address that information in accordance with applicable law.
If we become aware of unauthorized access to, use, disclosure, loss, or theft of personal information, we will take reasonable steps to contain, investigate, and remediate the incident.
Where appropriate or required by law, we may notify affected individuals, regulators, service providers, law enforcement, or other parties.
If you have a question, request, or complaint about this Privacy Policy or our privacy practices, please contact:
Newell Heating & Sheet Metal Ltd.
Attention: Joanna Newell
1005A Industrial Way
Squamish, B.C. V8B 0H1
Telephone: 604-567-8539
Email: info@newellheating.com
We will review and respond to privacy complaints within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
We may update this Privacy Policy from time to time to reflect changes to our privacy practices, legal obligations, website, products, or services.
The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our website, products, or services after an updated Privacy Policy is posted indicates your acceptance of the updated Privacy Policy, subject to applicable law.
